Delta Singapore founders, Eugene Cheong and Ian Pollard, have a passion for the industry borne from having worked in it all their professional lives, both in Singapore and offshore. With their accumulated knowledge and experience, they bring fresh thinking and new ideas to the industry.
Prior to Delta Singapore, Eugene worked for AIG for 12 years and held a range of senior positions in APAC. He was the Regional Head of Professional Liability and Cyber for Asia and technical support for Australia and New Zealand managing a portfolio of more than US$100m annually. He was responsible for developing and growing AIG’s Professional Liability and Cyber practice in APAC and was one of the pioneers who first introduced and rolled our Cyber insurance in Asia.
Eugene was a graduate from the University of Western Australia with a double major in Mathematical Statistics and Applied Mathematics.
Prior to founding Delta in April 2014, Ian worked for AIG for nearly 15 years and held a range of executive positions that have taken him from London to Hong Kong, Singapore, New York and Auckland. He was Worldwide Professional Liability Manager at Headquarters in New York with a portfolio of more than USD750m; and previously responsible for developing and growing AIG’s professional liability practice in China, the Far East, Southeast Asia, Middle East and South Asia, Australia and New Zealand. He most recently headed the Professional Liability Insurance business for Asia Pacific.
Prior to joining AIG, Ian worked for Marsh (Sedgwick) FINPRO in London. He is a graduate of Loughborough University, UK, where he earned an Honours Degree in Economics and Finance and is a Chartered Insurer and an Associate of the Chartered Insurance Institute. He is also a Member of the Institute of Directors (MInstD) and ANZIIF (SnrAssoc) CIP. Ian lectures, speaks and commentates regularly on particularly Professional Liability and Cyber Liability trends and exposures and has presented at industry events across the Asia Pacific including PLUS, Advisen, netdiligence, IBANZ and ANZIIF.
Serena has close to 10 years of Financial Lines underwriting and portfolio management experience in AIG Singapore and Taiwan prior to Delta Singapore. Her roles span from local PI, Cyber and FI manager to regional referral point for Southeast Asia countries, Taiwan and China. With her vast multi lines experience, she played a key role in product development and formulating growth strategies in Asia.
Serena was a post-graduate from the Loughborough University (UK) with major in Economic and Finance (MSc program).
Cecilia has close to 20 years of experience in finance & accounting in various industries ranging from manufacturing to property management. Her responsibilities includes, but not limited to, payroll, office administration and accountancy.
Cecilia is a graduate from Murdoch University Australia with Bachelor of Commerce in Accounting and Finance (double major).
Prior to Delta Singapore, Sebastian has worked for DUAL Asia for 5 years, managing and underwriting a profitable financial lines portfolio on behalf of MSIG Insurance and Lloyd’s capacities. Focuses on Singapore as well as inwards Reinsurance within the Asia region. Portfolio products include Directors and Officers Insurance, Professional Indemnity Insurance, Investment Manager insurance, Crime Insurance, Financial Institutions and Cyber Liability Insurance. His role also includes being a Cyber Manager, responsible for the cyber portfolio performance and referral across the Asia region.
Sebastian is a graduate from RMIT Australia with a Bachelor of Business in Economics and Finance. In recent times, pursuing his passion in the cyber field, he has completed a Diploma in Computer Forensics from Kaplan Higher Education Institute and is also a Certified Ethical Hacker by EC-Council.
Trust in our company and the integrity with which we operate is non-negotiable. We are firm believers in transparency and we deal honestly and openly with our brokers and their customers. We break through complexity so that our policies are easy to understand and our company is easy to transact with.
Our reputation is our lifeblood.
We are proud of our long standing relationships with our brokers and customers. They can rely on us to deliver what we promise – claims response, service and timeliness. Quotes are generally serviced within 24 hours and policies are issued within 14 days. Claims are handled in a timely and transparent manner.
Brokers are our partners and we work together to make their customers successful.
We’re a dynamic business. Our size and agility means we can act quickly. Collectively it is our people who create the value in a service business such as ours.
As a team of experts, we draw on our depth and breadth of experience to offer perspectives that add value. We encourage an ideas culture within our business. We challenge ourselves to find ways to enhance our customer relationships and build new ones. We are proactive with our customers, providing them with information that they may not be aware of.
We ask questions and listen carefully to what our customers have to say. We understand their needs, concerns and aspirations. For example, we take a modular approach that gives our customers the flexibility to choose the liability package that works best for them.
We’re not a business that accepts the status quo. We embrace technology and look for better way to do things.
Our specialist knowledge and expertise provide real value for our brokers and their customers and this in turn strengthens our relationships with them.
Lloyd’s is the world’s specialist insurance market. Unlike many other insurance brands, Lloyd’s is not a company – it’s a market where members join together as syndicates to insure risks.
In the 17th century, London’s importance as a trade centre led to an increasing demand for ship and cargo insurance. Edward Lloyd’s coffee house became recognised as the place for obtaining marine insurance and this is where Lloyd’s began. Since then, Lloyd’s has been a pioneer in insurance and has grown over 325 years to become the world’s leading market for specialist insurance.
When we talk of Lloyd’s, we’re really referring to two distinct parts. The market, which is made up of many independent businesses, and the Corporation of Lloyd’s, which is there – broadly speaking – to oversee that market. Both work closely to maintain high standards of performance across the market.
Business at Lloyd’s is still largely conducted face-to-face, and the Underwriting Room is central to the smooth running of the market. The market structure encourages innovation, speed and better value making it attractive to policyholders and participants alike.
A Coverholder is a company or partnership authorised by a managing agent to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it in accordance with the terms of a binding authority. Coverholders allow Lloyd’s syndicates to operate in a region or country as if they were a local insurer. This is achieved by Lloyd’s syndicates delegating their underwriting authority to Coverholders.
Delta Insurance works with Allied World Assurance Company Holdings, GmbH, (Allied World) as a capacity partner, and Allied World provides additional expertise, broader product and geographical support and financial strength. Delta Insurance, as a Coverholder, accesses Allied World capacity via Lloyd’s.
Allied World through its subsidiaries, is a global provider of insurance and reinsurance solutions and has supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. As a subsidiary of Fairfax Financial Holdings Limited, Allied World benefits from a worldwide network of affiliated entities that think and respond in non-traditional ways. Allied World provides solutions that anticipate rather than react to changing trends and the teams are focused on establishing long-term relationships that are mutually beneficial.
All of Allied World’s rated insurance subsidiaries currently carry an A.M. Best rating of “A” (Excellent), a Moody’s rating of “A3” (Good) and a Standard & Poor’s rating of “A-” (Strong), as applicable, and our Lloyd’s Syndicate 2232 is rated “A+” (Strong) by Standard & Poor’s and “AA-” (Very Strong) by Fitch Ratings.
Antares delivers a diversified range of Property, Casualty, Marine and Aviation underwriting services to the global market and is an established independent Managing Agent at Lloyd’s.
They are dedicated to providing a dynamic and responsive service for their clients ensuring quality, security, continuity and a consistent approach to risk transfer. Their shareholder is publicly-listed Qatar Insurance Company with a market capitalisation of US$ 3.4 billion. QIC was founded 50 years ago and has an extensive underwriting footprint across the Middle East, Africa and Asia. It is one of the highest rated insurers in the Gulf region, with a rating of “A/Stable” from Standard & Poor’s and “A/Excellent” from A.M. Best.