Delta Singapore founders, Eugene Cheong and Ian Pollard, have a passion for the industry borne from having worked in it all their professional lives, both in Singapore and offshore. With their accumulated knowledge and experience, they bring fresh thinking and new ideas to the industry.
Trust in our company and the integrity with which we operate is non-negotiable. We are firm believers in transparency and we deal honestly and openly with our brokers and their customers. We break through complexity so that our policies are easy to understand and our company is easy to transact with.
Our reputation is our lifeblood.
We are proud of our long standing relationships with our brokers and customers. They can rely on us to deliver what we promise – claims response, service and timeliness. Quotes are generally serviced within 24 hours and policies are issued within 14 days. Claims are handled in a timely and transparent manner.
Brokers are our partners and we work together to make their customers successful.
We’re a dynamic business. Our size and agility means we can act quickly. Collectively it is our people who create the value in a service business such as ours.
As a team of experts, we draw on our depth and breadth of experience to offer perspectives that add value. We encourage an ideas culture within our business. We challenge ourselves to find ways to enhance our customer relationships and build new ones. We are proactive with our customers, providing them with information that they may not be aware of.
We ask questions and listen carefully to what our customers have to say. We understand their needs, concerns and aspirations. For example, we take a modular approach that gives our customers the flexibility to choose the liability package that works best for them.
We’re not a business that accepts the status quo. We embrace technology and look for better way to do things.
Our specialist knowledge and expertise provide real value for our brokers and their customers and this in turn strengthens our relationships with them.
Lloyd’s is the world’s specialist insurance market. Unlike many other insurance brands, Lloyd’s is not a company – it’s a market where members join together as syndicates to insure risks.
In the 17th century, London’s importance as a trade centre led to an increasing demand for ship and cargo insurance. Edward Lloyd’s coffee house became recognised as the place for obtaining marine insurance and this is where Lloyd’s began. Since then, Lloyd’s has been a pioneer in insurance and has grown over 325 years to become the world’s leading market for specialist insurance.
When we talk of Lloyd’s, we’re really referring to two distinct parts. The market, which is made up of many independent businesses, and the Corporation of Lloyd’s, which is there – broadly speaking – to oversee that market. Both work closely to maintain high standards of performance across the market.
Business at Lloyd’s is still largely conducted face-to-face, and the Underwriting Room is central to the smooth running of the market. The market structure encourages innovation, speed and better value making it attractive to policyholders and participants alike.
A Coverholder is a company or partnership authorised by a managing agent to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it in accordance with the terms of a binding authority. Coverholders allow Lloyd’s syndicates to operate in a region or country as if they were a local insurer. This is achieved by Lloyd’s syndicates delegating their underwriting authority to Coverholders.
Delta Insurance works with Allied World as a capacity partner, and Allied provides additional expertise, broader product and geographical support and financial strength. Delta Insurance, as a Coverholder, accesses Allied World capacity via Lloyd’s.
Allied World offers diversified insurance and reinsurance products globally. It is headquartered in Zug, Switzerland and has enjoyed signficant growth since its inception in 2001, with over 20,000 clients and 2015 gross premiums exceeding US$4 billion.
Its success is based on its fundamental, company-wide commitment to customer service and a global platform responsive to local requirements, with operations in the US, Bermuda, Lloyd’s, Europe, Hong Kong, Singapore and Australia.
It is proud of its track record with customers, with 99% of all claims paid out during the last ten years. Allied’s insurance and reinsurance subsidiaries are rated A by Standard & Poor’s, A2 by Moody’s and their Lloyd’s Syndicate 2232 is rated A+ by Standard & Poor’s and Fitch.